Reference

Legal terms for your India account

tweakzen keeps its India legal terms, account rules and privacy controls in one place so you can open your account with clearer rights, duties and support routes.

India law contextAccount termsCookie choicesUPI record care
tweakzen Legal terms for your India account
CONTACT ROUTES

Contact paths for legal questions

Legal questions should not disappear into general chat. We separate account help, privacy requests and formal term queries so your message reaches the right queue faster.

Legal email Send privacy, terms, or document correction requests to [email protected] from the email on your account. Include your account ID, the issue date, and the record you want us to check.
Account help desk Use the account help desk for access questions tied to local law, verification, or paused features. Our team is available 9:00-23:00 IST and can move complex matters to the legal queue.
Written request If you need a formal reply, ask for a written response in the ticket. We log the request, assign a case reference, and reply with the next step or a reasoned position.
RECORD CARE

How we protect legal records

Legal handling is not only about wording on a page. It covers how we collect details, why we retain records, how cookies support account sessions, and who can change your data.

Data handling

We collect account details, verification records and transaction references only for account operation, legal compliance and dispute handling. Access inside our team is limited by role, and each internal change leaves a trace.

Cookie use

Cookies help keep your session active, remember security choices and measure whether legal banners were shown. You can change browser cookie settings, but some account actions may need session cookies to work.

Account security

Password resets, device checks and suspicious login flags are treated as legal record events. When we block access for safety checks, we keep the reason and time stamp with your account file.

Retention period

We retain account, wallet and support records for the period needed under applicable law, dispute windows and audit duties. When records no longer need to be kept, we remove or anonymise them.

Change requests

You can ask us to correct profile details or update documents if a record is wrong. We may request proof before changing legal identity fields, payout names or contact details.

Access checks

Eligibility checks may use your location, account details and documents. If local law affects access, we may limit certain actions while keeping your legal rights and support routes available.

Legal answers before you join

Before you open an account, read the legal terms that apply to access, data, cookies and account records. These answers explain common rights and contact routes in plain language, but they do not replace the full terms. If your question depends on your location or documents, send us the details through the account email.

Access depends on local law and is available where local law permits. If your state, location check or documents show that access is not allowed, we may restrict account actions.

Yes, you can request a copy of account records linked to your profile. We may verify your identity first, then share the applicable records or explain any legal reason for withholding them.

You can ask us to correct inaccurate profile details, contact data or documents. For legal identity fields, we may need proof before updating the record and may keep the earlier version for audit reasons.

Payment references from UPI, Paytm and PhonePe are kept with your wallet history so deposits, withdrawals, disputes and compliance checks can be matched to the correct account and request.

Cookies support login sessions, security checks and legal banner records. If you block certain cookies, some account tools may not work, but you can still contact us about your legal rights.

We keep account and wallet records for the period needed for law, tax, dispute handling and security checks. After that period, records may be deleted, anonymised or retained only where required.

Messages sent to [email protected] are routed to the team handling terms, privacy and account record requests. Complex matters may need input from verification or payments before we reply.